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Order Tracking When your order is shipped from our warehouse, we will send you a confirmation that will include your UPS tracking number. To find out the status of your order once it has been shipped, please visit www.ups.com and enter your tracking number. If you have misplaced your tracking number, please e-mail us at CSupport@BullfrogsandButterfliesShop.com or call us at 1-773-661-1632. If you have not received your confirmation e-mail from us or believe that there may be problems with your shipment, please e-mail us at CSupport@BullfrogsandButterfliesShop.com or call usat 1-773-661-1632. Live customer service help is available Monday through Friday from 11 a.m. to 5 p.m. (CST). If you leave us a message or send us an e-mail, a customer service representative will follow up with you within two business days. We're happy to help!